Cleared for payout

Highstakes Casino KYC Papers and Timing

Our licence requires us to know who plays, so we check your identity and address once, and the review normally takes 11 hours.

Start verification now

Issued under licence ALSI-751460 by the Anjouan Offshore Finance Authority. Audited independently by eCOGRA, SIQ, and BMM Testlabs.

Before your first payout

Know who handles your file

After this table you will know who checks you, when, and where to ask.

Who verifies you

Highstakes Casino LLC

Licence and number

Anjouan Offshore Finance Authority, ALSI-751460

How long

11 hours

When it is due

Before the first withdrawal

Where to ask

[email protected]

Minimum age

18+

Cleared in one pass

From pending to verified

Most files come back for blurry edges or cropped corners; these four steps avoid both.

Photograph all four corners

Photograph your photo ID against a plain surface, all four corners inside the frame, no glare or flash. Check the expiry date is readable before you send it.

Your address, on paper

Your proof of address follows, meaning a bank statement or household bill carrying your name and the address you registered. Send a full page, not a cornered crop.

Middle digits covered

When the casino asks for a payment card image, show the card in your name with the middle digits masked: front side only, expiry visible.

Watch your inbox

Nothing more is needed from you while the file sits with the verification team, and the usual turnaround is 11 hours. Keep an eye on your inbox.

Pack before you start

Your papers, lined up before the upload

These three papers cover the routine check, and the right-hand column shows what each copy must show.

Photo ID

ConfirmsYour name, face and age

Must showFull frame, readable text, no glare

Proof of address

ConfirmsWhere you live

Must showYour name and address, whole page

Payment card image

ConfirmsThe card is yours

Must showCardholder name and last four digits

Fewer Holds

Expect the Request at These Four Points

You will know exactly which moments bring the request, so nothing arrives as a surprise.

Payout Held, File Pending

A payout cannot leave until the file is closed, so the request lands here. Expect a photo ID, proof of address and a card image from you.

Switching Skrill or Card

Fresh payment routes carry a fresh source, so the casino looks again. Send the card image or a short statement showing the account in your own name.

A Cleaner Match Saves a Day

A nickname, a middle name left off or an old flat number all flag a mismatch. The fix is a clear document showing the spelling you registered with.

Eighteen and Proven

Under-18s cannot hold an account, so anyone whose paperwork suggests a younger age meets a stop. A current passport or licence closes it at once.

Routine Ask, Not an Accusation

Highstakes Casino holds licence ALSI-751460 from the Anjouan Offshore Finance Authority, and that licence obliges the operator to trace the money that reaches it. The request is routine AML procedure and no accusation of wrongdoing. Plenty of players answer it once and never hear of it again.

Any one of these can settle the question, depending on how you fund the account.

Recent bank statement
Payslip or salary letter
Tax assessment summary
Sale or settlement record
Savings account summary

Fix What Sent Your File Back

Light Too Low to Read. A soft or cropped shot hides the corners and the fine print, so the reviewer cannot confirm the document is whole. Lay the document flat in daylight Fill the frame, all edges visible

Valid Again, Verified. An expired passport or licence no longer proves who you are today, so the file stalls until a valid one arrives. Renew it and send the replacement Use a second current ID instead

Before and After a Move. A maiden name, a shortened first name or a moved address breaks the link between you and the account. Send a document with the registered spelling Add a utility bill for the new address

Get cleared sooner

Short answers on identity and payouts

Useful while a withdrawal sits on hold or the request for paperwork lands in your inbox.

I have changed my name since I joined, what now?+

Send the identity document showing your new name together with a paper linking it to the old one, such as a marriage certificate or a deed poll copy. The reviewer matches both records before the file is cleared. Until that link is on file, a payout stays on hold.

When does the casino ask for my documents?+

At the latest, you will be asked before your first withdrawal leaves the account. The check may also come earlier, at registration or at your first deposit, so keeping the paperwork ready saves a delay later. Either way it applies to every player under the license.

Do I have to scan documents or can I use my phone?+

Your phone camera is enough. Photograph the document flat, fill the frame, and keep every corner and edge visible in the picture. Files attached from a phone gallery pass the same review as a scanned copy, so no scanner is needed.

One of my documents was refused, what do I do next?+

Read the reason given with the refusal and replace only that item, rather than sending the same image again. Blur, glare, a cropped edge or an expired date are the usual causes. A fresh photo taken in daylight clears most refusals on the second attempt.

Which regulator licenses Highstakes Casino?+

The Anjouan Offshore Finance Authority licenses the casino, and the permit sits with Highstakes Casino LLC under number ALSI-751460. The checks you are asked to complete are a condition of that permit. Its terms also set the 18+ minimum age for players in New Zealand.

Why does the casino want to know my source of funds?+

A source of funds review is a routine step written into the license, aimed at money laundering and not at you. The reviewer needs to see where the money for deposits came from, such as salary or savings. Answer briefly and honestly, and the case closes quickly.

How long does verification take once I send everything?+

Most files are reviewed within 11 hours of a complete upload. A file missing one item restarts that clock, which is why the first send matters. Once it is cleared, your payout can be processed without further paperwork.