Protection you switch on yourself

Keeping play a pastime at Highstakes Casino

Play only from 18+, and every account carries deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion.

Set a limit

Issued under licence ALSI-751460 by the Anjouan Offshore Finance Authority. Audited independently by eCOGRA, SIQ, and BMM Testlabs.

Support at a glance

Your essentials in one short look

Useful in the moment you want the key facts without scrolling further.

Minimum age18+

Regulator and licenceAnjouan Offshore Finance Authority ALSI-751460

Gambling Helpline Aotearoa0800 654 655

Limits and exclusion questions[email protected]

Built into the account

Less freedom than before, and more room

Highstakes Casino puts the same five controls in every account, for anyone who wants them.

Before the card comes out

This caps what you pay in over a chosen period, so a session has a ceiling before it starts. Switch it on as soon as you open the account, not after a hard night.

Money set aside

A loss limit stops play when the money set aside for it is gone. Turn it on whenever you play with money you would rather keep.

The clock, not the mood

Reminders mark how long you have been playing, so time is checked by the clock rather than by feel. Set them if sessions tend to run past what you planned.

You would rather stop for now

This is a break from play you choose yourself, and it keeps you out of the account while it runs. Take one when gambling is crowding out other things.

How do I close the door?

Choosing this stops you playing at Highstakes Casino for a set time and closes the door properly. Use it when a break is not enough and you want the account itself to hold.

A limit in minutes

The few minutes that set your ceiling

Once you finish, your account holds a limit you chose before the session started.

Signed in as yourself

Open your account and go to the profile menu where your personal details sit. Check that you are signed in to your own account, not a duplicate or someone else's.

Five controls in one place

Find the limits section inside the profile menu and open it. Take a moment to read which controls sit there, since all five live in the same place.

The figure you can live with

Pick deposit, loss or session time, whichever matches what you want held. Choose a figure you are content with when nothing unusual is happening.

Saved, then seen again

Save the change and then check the profile menu again to see the limit listed. A screenshot or a written note helps you remember what you set.

Deciding how long your break needs to be

Shut for now, open again later. For a rest lasting hours or days, you set a time-out yourself in the casino account. Play closes for the stretch you choose and reopens on its own afterwards. Nothing is lost, and you keep your single account.

A closed door you cannot open early. Longer stops run as self-exclusion, set inside the casino account and fixed for up to 2 years. Access stays shut for the chosen stretch and cannot be undone early, so pick a length you can hold.

Use your casino account as the record. New Zealand keeps no national exclusion list, so the casino account is where your stop is recorded. Choose the account route for the full period, and reach the Gambling Helpline Aotearoa for support that extends past this site.

You want another voice

Pick up the phone when you need a person

You will stop wondering whether asking for help costs money or your privacy.

Gambling Helpline Aotearoa

Trained staff answer day and night, free of charge, for anyone who plays and for worried family. Calls and texts stay private, and no one is judged for reaching out early. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counsellors, peer supporters and cultural advisors work with players and whanau across eighteen clinics nationwide. Sessions are free, appointments are weekdays, and texting is an option for those who would rather not call. pgf.nz

Safer Gambling Aotearoa

Health New Zealand runs this information site for people who gamble and the households around them. It explains what harm looks like, offers practical tips and points to support services close to where you live. safergambling.org.nz

When does playing stop being fun?

Noticing these signs early keeps a small habit from growing into a large one. A limit or a pause set now is the simplest first move. Fun should stay the reason you sit down.

If a few of these sound familiar, that is reason enough to act.

Chasing losses with another deposit
Hiding your play from people close to you
Spending money set aside for bills
Losing track of hours at the screen
Borrowing to keep playing
Feeling restless on days you do not play
Promising yourself a stop and breaking it

Before you ask

Can I undo a self-exclusion here?

Quiet, plain replies, because a person deciding on a break wants facts rather than sales talk.

Can I shorten a self-exclusion once I have chosen the period?+

No. The period you choose is the period that applies, and it stays in place until it ends. Nothing in the account lets you trim it afterwards, so pick a length you can live with from the start.

Can I set deposit limits from my phone instead of a laptop?+

Yes. The mobile version of the site shows the same account section, with the same limit fields and the same confirmation step. Whatever you set there applies to the account, not to the device you used.

How do I shut my Highstakes Casino account permanently?+

Email [email protected] from your registration address and ask for permanent closure. Support confirms in writing once the account is shut, and you will need to register afresh if you ever return.

Who can help if someone in my family gambles too much?+

Gambling Helpline Aotearoa on 0800 654 655 takes calls from relatives as well as players, at any hour. Problem Gambling Foundation also offers free counselling for families, and Safer Gambling Aotearoa explains the signs to watch for.

Why do I have to prove I am over 18?+

New Zealand law sets 18 as the age for casino play, so age and identity are checked before an account is activated. Upload photo ID, proof of address and a payment card image, and verification normally takes about 11 hours.

Will a self-exclusion here keep me out of other casinos too?+

No. New Zealand has no national self-exclusion register, so the exclusion is held in your Highstakes Casino account only. Other operators will not see it, and you would need to ask each of them separately.