You Are Here For Help

Contact Routes To Highstakes Casino Support

Reach our team by live chat, e-mail or phone, any hour of any day, and a real person answers within minutes.

Talk To Support 18+ only. Anjouan licensed. Play responsibly.

Paid out today

521,363 NZ$

3,615 Players at the tables

Issued under licence ALSI-751460 by the Anjouan Offshore Finance Authority. Audited independently by eCOGRA, SIQ, and BMM Testlabs.

Average withdrawal clears in 18 minutes. Weekly payout volume sits at NZ$48M, with NZ$83,000 available per single withdrawal.

All account and payment data is secured under 128-bit SSL encryption across every session.

Highstakes Casino Channels

From Stuck To Sorted In Minutes

You will know which line to pick and how fast each one answers you.

Can I Chat Now?

Chat suits card problems, bonus questions and anything you need watched live; a reply usually lands inside two minutes, day or night.

Open Chat

Send The Detail

Write to [email protected] for statements, closures and detail-heavy questions; replies come back in about two hours, any time of the day.

Write In

Ring The Team

Call +64 9 210 5522 (NZST) when talking is quicker, such as a held withdrawal or a locked login; the line is picked up in about five minutes.

Call Now

Local Support

Know Who Is Watching Out

One worry goes first: whether anyone local is reachable and who supervises the site.

Reach Us

Local phone+64 9 210 5522

Time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

Licence heldAnjouan Offshore Finance Authority, ALSI-751460

Getting Help

Gambling helpGambling Helpline New Zealand, Problem Gambling Foundation of New Zealand, Gamblers Anonymous New Zealand

Highstakes Casino Details Worth Having Handy

Pull these out before you open chat, dial, or send mail.

Your registration email address
Account username, not your password
Photo ID, both sides
Recent proof of address document
Screen shot of the problem

Five Inboxes

Which Desk Do I Need?

Match your issue to the right inbox and the message lands with the people who fix it.

Account

General support[email protected]

Document checks, KYC[email protected]

Money

Deposits and withdrawals[email protected]

Elsewhere

Complaints desk[email protected]

Privacy and data[email protected]

Business and partnerships[email protected]

Know Who You Dealt With

Licensed Operator, Named And Numbered

This block tells you exactly which company holds your account and licence.

Company

Legal nameHighstakes Casino LLC

Company number869645 (Anjouan)

Registered addressHombo Road, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority

Licence numberALSI-751460

Written Contact

Support email[email protected]

Needing Someone Now

Hours And Typical Reply Speeds

Typical reply speeds are quoted here, so a wait never feels like silence.

Live Chat

Chat hours24/7, every day

Chat first replytwo minutes typical

Time zone usedNZST, New Zealand

E-mail

E-mail address[email protected]

E-mail replytwo hours typical

Phone

Phone number+64 9 210 5522

Phone waitfive minutes typical

Complaint Route

Take It Further, Step By Step

Two escalation steps mean a bad answer never ends the conversation.

Getting It On Record

Put your account details and the timeline in one message to [email protected]. Support logs the complaint and passes it to the team that handles it.

Chance To Correct The Record

A written answer comes back once the case is checked, usually within two hours. Read the outcome and reply if any fact is wrong or missing.

Can A Manager Look Again?

Unsatisfied players can ask for a manager to review the decision. The manager rechecks the file and issues a final position from Highstakes Casino.

Formal Complaint To The Regulator

If that final position still does not settle it, send the complaint and all replies to the Anjouan Offshore Finance Authority, the regulator on the licence.

Less Waiting Around

Support Basics In Brief

Answers for the things players check before they tap chat or ring us.

trustCan I get help without my password?+

Right. Never share a password with anyone, including us. Your email address plus your full name is enough for an agent to find the account, and a payment or ID detail confirms it when needed.

trustWhere do I take it if the reply misses?+

Push back on the same thread first and say plainly what was not resolved. A senior agent then reviews the case, and [email protected] keeps a written record. Still unhappy after that, you can take it to the Anjouan Offshore Finance Authority.

trustWhen can I reach somebody at night?+

Any hour suits us, including public holidays and weekend mornings. Chat runs around the clock, email lands in a queue with replies typically inside two hours, and the New Zealand line usually picks up within five minutes.

trustWhere do I ask for my data or its deletion?+

Send the request from your registration address to [email protected] so we know it is you. Our team confirms what we hold and handles erasure where the rules allow it. Keep in mind that records tied to money handling have to stay for a set period.

trustWhy is my check taking so long?+

Photo ID, proof of address and a card image all need to match, so one blurry corner adds time. Most checks finish in about 11 hours once the set is complete. Anything missing gets flagged by email, which is why asking early speeds things up.

trustDo I need to check your licence first?+

Worth doing, and it is quick. Highstakes Casino LLC holds licence ALSI-751460 from the Anjouan Offshore Finance Authority, company number 869645, based at Hombo Road, Mutsamudu. Play is for adults aged 18 and over.